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Privacy Policy
We respect your right to privacy and aim to ensure that we comply with the legal requirements of the POPI Act, which regulates the manner in which we collect, process, store, share and destroy any personal information which you have provided to us.
In accordance with the conditions outlined in the Protection of Personal Information Act, 4 of 2013 (the Act), we commit to the following:
1. Shared Responsibility and Accountability
We share joint responsibility with you in ensuring the careful handling and protection of your Personal Information while we provide you with our services and solutions.
2. Collection and Use of Personal Information
We will only collect and process the Personal Information that is necessary to fulfill your service requirements, complete related agreements, and uphold legitimate legal interests, as stipulated by the Act. You have the right to withdraw your consent for the processing of your information at any time.
3. Limited Use of Personal Information
Your Personal Information will only be used for the purpose of providing the requested services.
4. No Unauthorised Sharing
We will not share or further process your Personal Information with any third parties unless required for the purposes of providing services or as required by law.
5. Transparency and Notification
We will be transparent with you about the collection of your Personal Information and will inform you, as required by law, of the reasons and methods for collecting it.
6. Data Protection
We are committed to protecting your Personal Information while in our custody and will take appropriate measures to safeguard it.
7. Access, Update, and Retention
You have the right to inquire about the Personal Information we hold about you, to update or correct it, and to request that we retain it only for as long as necessary to meet legal requirements.
We and our team, who assist in delivering the services you require, are legally obliged to collect, use, and retain your Personal Information for the following purposes:
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To provide you with relevant services and to fulfil contractual obligations or tenders.
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In providing these services, we may need to share your Personal Information with third parties or utilise online platforms to process applications, tenders, onboarding, or business management tasks. This will be done in full compliance with the requirements of the Act.
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For SSEG documentation submission to the relevant Municipalities and Installers.
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For operational requirements in assisting with the solutions you need.
Please note that our service providers may use “cookies” on their websites to enhance user experience. More details on their Cookie Policy can be found on the respective websites.
If you have any further questions or concerns, you may reach out to the Information Regulator as follows:
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Website: www.justice.gov.za/inforeg/
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Phone: 012 406 4818
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Email: inforeg@justice.gov.za
However, feel free to contact us first if you have any questions or need clarification.
Promotion of Access to Information Act
Your Personal Information is defined by the Protection of Personal Information Act (the Act) as:
“means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to—
(a) information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;
(b) information relating to the education or the medical, financial, criminal or employment history of the person;
(c) any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
(d) the biometric information of the person;
(e) the personal opinions, views or preferences of the person;
(f) correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
(g) the views or opinions of another individual about the person; and
(h) the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person”.
Documents
Ijika Services PAIA document 2025
Form 2 PAIA Request for access to record